Sample Service Dept CSI Survey

Instructions

Answer questions as they relate to you. For most answers, check the box(es) most applicable to you or fill in the blanks.


Please provide the following (*required)

First Name*

Last Name*

Address

City

State

Zip

Phone*

Email

RO#*

RO Date*

Advisor*


Overall Satisfaction


1.

On a scale of 1-5 with 5 being "Completely Satisfied", how would you rate overall, your last service visit at our dealership?

1 - Dissatisfied

2 - Barely Satisfied

3 - Satisfied

4 - Mostly Satisfied

5 - Completely Satisfied (Skip to Q. 3)


2.

Please indicate below, any of the areas where we might serve you better regarding your last service visit to our dealership.

(Select all that apply.)

Vehicle Condition / Cleanliness

Scheduling Convenience

Courtesy

Dealership Appearance

Repairs Completed on Time

Drop off / Pick Up

Explanation of Work Performed

Longer Service Hours

Parts Availability

Price

Repair Quality

Other:


3.

General Comments


Internal Use


4.

Please Contact Customer

Yes



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