Service Department Satisfaction

1.

Were you able to get an convenient service appointment?

Yes - Exactly when I wanted.

Yes - Close to when I wanted.

No - I had to take what I got.

2.

Was the person who took your appointment easy to deal with?

Yes - A pleasure to speak with.

No - They were not very nice.

They were ok.

3.

Was your service advisor polite?

Yes

No

He was ok

4.

Was your service advisor knowledgeable?

Yes

No

He was ok

5.

Did your service advisor explain what would happen while your car was in our service department?

Yes

No

6.

Overall, were you satisfied with your service advisor?

Yes

No

He was ok

7.

Do you feel confident that we will repair your car properly the first time?

I am very confident

I am fairly confident

I have little to no confidence

8.

Regarding the cleanliness of our service department, would you say ...

Above Average

Average

Below Average

9.

Will you continue to patronize our dealership?

Yes

No

Maybe

10.

Would you recommend our dealership to others?

Definitely

I think so

Not sure

No way