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Some beliefs about what it
takes to cultivate a successful sales career - beliefs on which
many selling strategies are built - don't hold up under close
scrutiny. Here are a few.
Fallacy #1: Persistence and hard work pay off. - There
seems to be a belief that the longer and harder you work, the
more you are likely to accomplish. Certainly, persistence and
hard work pay off in some endeavors. Digging a tunnel comes to
mind. If you keep at it, digging straight and true through the
darkness, you eventually see daylight and complete your goal.
But selling shouldn't feel like digging around in the darkness -
hoping to eventually see some daylight and, if you're lucky,
complete a sale.
The adage " Work smart, not hard" may be a bit overused, but the
message is nonetheless valuable. In the sales arena, it is
essential to utilize an effective and efficient system to
identify, qualify, and develop a selling opportunity. The system
should revolve around specific criteria that must be met at
various stages in order to keep the process moving toward a
completed sale. If the criteria can't be met, it's time to
abandon the opportunity and pursue another that is more viable.
That's working smart. Continuing to pursue an opportunity that
has stalled just because you've already invested so much time or
because you're out to prove something is not the most productive
use of your time. That's working hard. Work smart, not hard may
be a bit of a cliché, but the message rings true.
Fallacy #2: Salespeople must be motivated. - Motivation
is often regarded as a magic potion. The thinking seems to be
that if enough of it is sprinkled on you, you will be able to
accomplish things you were not able to accomplish prior to the
anointing.
Getting hyped, energized, or excited doesn't enable you to do
something. At best, it encourages you to do it. You must want to
do it. And, to do it successfully, you must have the requisite
ability. Some inspiring words and a pat on the back may be
helpful in the short term, but motivation is not a substitute
for will or skill.
To stay motivated, determine what de-motivates you and address
that issue. If your effort to uncover new business, for
instance, is consistently met by rejection by the prospect, at
some point you are likely to abandon the effort. The motivation
for new business is overshadowed by the de-motivating results -
rejection and the likely frustration and disappointment that
accompany it. A more effective prospecting approach - one that
isn't met by rejection - will go a lot further to motivate you
than any pep talk, contest, bonus, or other motivating reward.
Fallacy #3: Salespeople must be skillful handling stalls and
objections. - While a prospect may voice an objection or
attempt to slow down the process, handling these situations
should not be a normal part of business development. Prospects
make buying decisions for their reasons, not your reasons. When
you take the time to discover the prospect's reasons and then
present your product or service from a perspective that
addresses those reasons and only those reasons, many of the
objections disappear.
Stalls and objections tend to revolve around issues that should
have been dealt with earlier. If, for instance, a prospect
objects to a price or fee at the conclusion of a presentation or
proposal review, it's an indication that all the relevant
financial issues were not addressed prior to the presentation.
If a prospect stalls making a buying decision, it's likely that
you didn't previously obtain the prospect's commitment to make a
decision after viewing the presentation.
Handling objections and stalls is an after-the-fact activity. If
you identify the issues from which the stalls and objections
emanate and address those issues early in the development
process, you will not have to deal with them later. Stalls and
objections should be eliminated early in the process, not
handled later.
Perhaps it's time to examine your own beliefs about the
strategies and actions required to be successful. Do those
beliefs truly support success? Are the beliefs built on facts?
Is there evidence to support them? And, most importantly, are
the facts or evidence relevant in today's business arena?
The better way to make an impact on your prospect is by
expanding your questions so that the prospect can see that you
are sincerely interested in determining his/her true underlying
reasons for changing, upgrading or improving. Ask "why" style
questions and establish the kind of relationship that removes
roadblocks. Bring these skills to your next sales call and have
the kind of relationship with your prospect that gives you the
critical edge.
© Sandler Systems, Inc. All rights reserved.
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