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Some beliefs about what it takes to cultivate a successful sales
career - beliefs on which many selling strategies are built -
don't hold up under close scrutiny.
For example, fallacy #1 is
that persistence and hard work pay off. There seems to be a
belief that the longer and harder you work, the more you are
likely to accomplish. Certainly, persistence and hard work pay
off in some endeavors. Digging a tunnel comes to mind. If you
keep at it, digging straight and true through the darkness, you
eventually see daylight and complete your goal. But selling
shouldn't feel like digging around in the darkness...hoping to
eventually see some daylight, and if you're lucky, complete a
sale. A friend of mine told me about something her father taught
her, what she now calls the Universal Rule of Holes...when you
find yourself in one, quit digging. The adage "Work smart, not
hard" may be a bit overused, but the message nonetheless rings
true.
Fallacy #2 is the belief that
salespeople must be motivated. Motivation is often regarded as a
magic potion. The thinking seems to be that if enough of it is
sprinkled on you, you will be able to accomplish things you were
not able to accomplish prior to the anointing. Getting hyped,
energized, or excited doesn't enable you to do something. At
best, it encourages you to do it. The energy born of
motivational meetings works great until the cord comes
unplugged. Then, it takes something bigger and better to get
that same level of energy back. You have to continually work
harder to pull yourself up each time, especially if you lack the
skills or knowledge to match your enthusiasm.
You must want to do it. And, to do
it successfully, you must have the requisite ability. Some
inspiring words and a pat on the back may be helpful in the
short term, but motivation is not a substitute for will or
skill.
A final example, fallacy #3,
is thinking that salespeople must be skillful handling stalls
and objections. While a prospect may voice an objection or
attempt to slow down the process, handling these situations
should not be a normal part of business development. Prospects
make buying decisions for their reasons, not your reasons. When
you take the time to discover the prospect's reasons and then
present your product or service from a perspective that
addresses those reasons - and only those reasons - many of the
objections disappear. Stalls and objections tend to revolve
around issues that should have been dealt with earlier. If you
wait for the close to deal with objections, you've waited too
long.
Perhaps it's time to examine your
own beliefs about the strategies and actions required to be
successful. Do those beliefs truly support success? Are the
beliefs built on facts? Is there evidence to support them? And,
most importantly, are the facts or evidence relevant in today's
business arena? It's true that nothing changes until you do. And
in trying to grow a business, thinking that something shouldn't
change just because it's "the way we've always done it" can be
the kiss of business death.
Tell the Grim Reaper to go play
someplace else. Embrace change, challenge your belief system,
and welcome success!
© Sandler Systems, Inc. All rights reserved.
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