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Is there any advantage to following conventional wisdom? Or, by
doing so, will you only be following rules made by other people?
Rules that may no longer be appropriate...and may actually work
against you.
Let's examine some conventional sales "wisdom."
Cast your net wide - "tell your story" to as many people
as possible.
That's an excellent strategy ... for the barker at the carnival.
Everyone who walks by and everyone on the carnival grounds
within earshot is a potential customer for the attraction he is
promoting. When was the last time you had the luxury of standing
in one spot as potential customers drifted by; or sitting at
your desk as prospects, eager to obtain information and place
orders, clogged your incoming phone lines?
For the most part, the carnival barker expends the same amount
of resources - vocal energy - regardless of the size of the
crowd that walks by or the likely interest of the individual
crowd members. But, for you, the professional salesperson, the
amount of resources used, of which time is likely the most
precious, is directly proportional to the size of the "crowd" to
whom you attempt to tell your story. Telling your story to
people who don't have a high probability of interest is a waste
of those resources. Casting a narrow net, being selective and
narrowing your focus to prospects that fit a profile based on
specific criteria is a more efficient strategy.
Emphasize the unique aspects of your product or service.
The unique aspects of your product or service differentiate it
from that of your competition. Isn't that a good thing? Well,
yes, if there is a distinct connection between the unique
aspects and the acknowledged needs of the prospect...and the
prospect recognizes the connection. The prospect is likely to
view the "unique aspects" that don't address his needs or are
introduced too early in the selling process for him to make the
connection as added expense to be avoided. Your unique aspects
may facilitate your unique exit.
Make polished professional presentations.
What could be harmful about a polished and professional
presentation? Often, they are too polished. They are so well
rehearsed that they come off as robotic displays of concepts,
facts, and figures, complete with supporting charts and graphs.
Technically, they are precise and complete...and cold. They lack
the human element. Yes, prospects buy based on the facts and
figures, but they buy from people with whom they are comfortable
and whom they trust - people who can share information rather
than just present it.
Presentations can also be too professional. That is, they
encompass every conceivable aspect of the product or service -
including those in which the prospects have no interest or need.
Such professional presentations divert attention from the core
issues around which prospects are prepared to make decisions and
instead, give them reasons to put off making those decisions.
Focus on the benefits and advantages for the prospect.
Prospects have their own reasons for buying specific products
and services. And their reasons may be, and often are, different
than the reasons you perceive or the reasons your company's
marketing/advertising department chose to spotlight. Focusing on
any specific benefits and advantages before determining their
relevance to the prospect's goals and initiatives and the
importance the prospect places on them is likely to work against
you.
If your product or service has more than one set of benefits and
advantages, you need to carefully test the waters with your
prospects before focusing on any particular set. It's better to
get their attention slowly than to lose it quickly.
You can follow conventional (conformist, conservative,
predictable) wisdom and achieve conventional results. Or, you
can chart your own path, follow your own rules, and achieve
unconventional (unusual, original, exceptional) results. There
may be some real wisdom in that.
© Sandler
Systems, Inc. All rights reserved.
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